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Effective Date: 1 October 2025

At The Roaming Wine Co., we take care to ensure your wines are delivered safely and on time. Please read the details below regarding how we handle shipping, delivery timelines, and related terms.

1. Shipping Regions

We currently deliver within mainland France. If your delivery address is outside of our standard service area, please contact us at info@roamingwine.fr to check availability.

2. Product-Specific Ship-By Dates

• Each product on our website lists an estimated ship-by date on its product page.

• These dates may vary depending on the product, stock availability, or supplier schedules.

• Orders containing multiple products will be shipped according to the latest ship-by date in your order, unless otherwise arranged.

3. Processing & Fulfilment

• Orders are processed once payment has been confirmed.

• You will receive a confirmation email when your order has been dispatched, along with tracking information (where available).

• If an unexpected delay arises, we will notify you by email as soon as possible.

4. Delivery Times

• Delivery times depend on your location and the shipping method selected at checkout.

• While we strive to deliver within the estimated timeframe, delays may occur due to courier services, customs, or circumstances beyond our control.

• We cannot guarantee delivery on specific dates (e.g., for events), so please order in advance where possible.

5. Shipping Costs

• Shipping costs are calculated at checkout based on destination, order weight, and selected delivery method.

• Any applicable duties, taxes, or customs fees (for orders outside France) are the responsibility of the customer.

6. Risk of Loss or Damage

• All products are carefully packed to ensure safe transit.

• Risk of loss or damage passes to you once the order has been delivered to the address provided at checkout.

• If your package arrives damaged, please contact us within 48 hours at info@roamingwine.fr with photos of the packaging and product.

7. Split Shipments

• If your order includes products with significantly different ship-by dates, we may (at our discretion) ship items separately.

• Additional shipping fees may apply for split shipments. We will notify you before dispatch if this applies.

8. Failed Deliveries

• Please ensure your delivery address and contact details are correct at checkout.

• If delivery fails due to incorrect information or repeated missed delivery attempts, we may need to recharge shipping costs for redelivery.

9. Questions

For any shipping-related questions, please contact us:

The Roaming Wine Co.
Email: info@roamingwine.fr